Tidal cove miami yelp12/14/2023 ![]() I attempted to speak with several managers which took them 3 days to call me back and no resolution was accomplished.… Most of my staycation was just spent waiting in line to line and for an elevator that basically was on life support. The hotel building which had 7 floors only had one working elevator causing long waits in our building. They also changed the wrist bands for the pool where you no longer get them up front in lobby and have to get them at the water park which just makes the process even worse. Needless to say the check in process is horrible and takes forever it's not streamlined. I let the manager know and spoke to a few other managers who all made it seem like this was not a big deal. When you're paying such a high nightly rate at a hotel a certain level customer service is expected and certainly being called names and yelled at is not it. She accused me of not trying to pay for parking which was included in my room rate and called me crazy several times for saying I've used my key card to get in and out self parking. However when the attendant came over she become very combative and even proceeded to call me names while shouting at me. At 11:30 at night my family and I came back from dinner to self-park our car the self parking machine would not work and we had to wait almost ten minutes for an attendant to come over to help us get in. Elevators broken just to name a few of my issues. The line to check in is almost over 30mins long.
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